Frequently asked questions
Common questions from clients, professionals, and businesses. If you do not find your case: soporte@lookagenda.com.
Account and installation
Can I use the same email in Care, Pro, and Manager?
Yes. One account, several roles. After login, choose the correct profile.
I am not receiving the activation email.
Check spam/promotions. If it still does not appear, write to soporte@lookagenda.com with the registered email.
I activated the account and it opened the wrong app.
The system guides you based on your main role. Sign out or use the profile selector, or open Care / Pro / Manager directly.
Where do I download the apps?
See Install and activate.
Bookings (client)
Why do I not see available times?
It may be the professional’s hours, appointments already taken, blocks, or that the business has a previous operating day that was not closed.
Can I book for yesterday?
No. Appointments cannot be booked in the past.
I canceled in the app but the business still sees me on the schedule.
Refresh the screen; if it persists, contact the salon so they can confirm it in Manager.
Promotions and discounts: do they stack?
By default no: the greatest available benefit is applied, unless the business has a different rule.
Professional (Pro)
I do not see an appointment the client says they booked.
Confirm the correct business in the selector, that you are assigned to the service, and that the appointment is not with another professional.
When is my commission generated?
Usually when the service payment is recorded in Manager. A canceled appointment or one without payment does not generate a commission.
Business (Manager)
Is recording a sale the same as invoicing?
No. The sale records the operational payment. Commercial or electronic invoicing depends on subscribed modules. See Billing.
The system will not let me sell, schedule, or open the cash register.
Check whether there is a pending Z Closure from a previous day. Close that day first; you can still charge appointments for that date. See Z Closure and Day cycle.
I billed and when I return the appointment is still “unpaid”.
Make sure you recorded the payment, not a draft. The Z Closure wizard updates when you return.
Is closing cash the same as Z Closure?
No. Closing cash is the cashier’s count. Z Closure closes the business day. There is one Z Closure screen (Billing ⋮, POS, Commissions, or Profile).
Why can the client not see my salon / not book?
Share the link https://app.lookagenda.com/your-slug, verify that services are published, professionals have hours, and the business is operational.
Cash register / inventory / billing does not appear.
Usually due to plan, inactive module, or missing permission. See Plans and modules.
I have two locations. How do I manage them?
Each location is a business. Switch them in the location selector. See Branches and franchises.
Are X/Z reports tax invoices?
No. They are LookAgenda operational closings/reports, not documents from the tax authority.